The Mercer office and their staff are very courteous to work with. They make sure I understand how deliveries work and when there are delivery restrictions in our area. We have been with the Mercer office since 2000, when we purchased our home in Wisconsin and have nothing but excellent service from both delivery and administrative staff.
Billie Rae Thoma is an outstanding rep for Amerigas. I actually look forward to my annual conversations with her - specifically, her professionalism combined with welcoming personality. Having settled 3 estates over the past ten years, I have dealt with a multitude of customer service reps, brokers, insurance reps, doctors, etc. During that time, I've dealt with both good and bad folks - some competent, some, unfortunately, not. Without doubt, Billie Rae has been a refreshing change from the norm. Heck, I've never met her face to face, only limited phone contact to set up my annual prepay. Her competence, pleasantness, respectfulness, and interpersonal skills are, seriously, exceptional. AmeriGas is lucky to have someone like her working within its corporate structure!
What impresses me the most is that Billie Rae in the Mercer, WI office will contact me by phone or email to remind me about a bill that is due. I travel a lot and sometime am gone for long periods. A friendly reminder from Billie Rae is greatly appreciated. I also greatly appreciate the friendliness and courtesy of drivers who deliver the propane.