Billie Rae Thoma is an outstanding rep for Amerigas. I actually look forward to my annual conversations with her - specifically, her professionalism combined with welcoming personality. Having settled 3 estates over the past ten years, I have dealt with a multitude of customer service reps, brokers, insurance reps, doctors, etc. During that time, I've dealt with both good and bad folks - some competent, some, unfortunately, not. Without doubt, Billie Rae has been a refreshing change from the norm. Heck, I've never met her face to face, only limited phone contact to set up my annual prepay. Her competence, pleasantness, respectfulness, and interpersonal skills are, seriously, exceptional. AmeriGas is lucky to have someone like her working within its corporate structure!
What impresses me the most is that Billie Rae in the Mercer, WI office will contact me by phone or email to remind me about a bill that is due. I travel a lot and sometime am gone for long periods. A friendly reminder from Billie Rae is greatly appreciated. I also greatly appreciate the friendliness and courtesy of drivers who deliver the propane.
How accurate they gage when I need my gas prompt delivery I dont have to call delivery gentlemen is wonderful no complaint about anything I recommend Amerigas to anyone that ask about it and very good.
I was under a unique situation I took over a house and we ran out of gas. they were able to give the introductory rate he explain everything to me. He showed me how things workand he went above and beyond.