I had scdelued a hookup and conversion of new propane range. However the representative at the local Amerigas office knew I was having to wait several days for the scheduled appointment so the next day she had a technician in the area so she called to see if the stove had been delivered. It was being delivered when she called so within an hour of delivery my new stove was ready to use. Special thanks to Becky at the Mt. Jackson Virginia office. That was great customer service. I have been an Amerigas customer for over 40 years.