The kind people who answer the phones. I was so far behind on paying my gas bill. The person I spoke with on the phone tried everything to help me get just a little propane after having to pay my past due amount of over $1800. I had to borrow $2000. So that my grand babies would be warm on these really cold night. Times are really tough for me. My husband has been really sick this past 18 months. He has had two heart attacks and strokes. Been diagnosed with chronic kidney disease. My grand babies dad, my son has PTSD. He has been medically discharged from the airforce. We are a family that is really trying. We just never seem to get a break. Thanks for working with us.