Mostly because when my wife and I called the competitors they were nothing but rude & the lady in your office was sweet and bent over backwards to help us. The technician was polite professional and on time and I respect stuff like that.
I called all upset about a bill I thought we had to pay. I was at work so I don't remember who helped me, but she was extremely nice. She explained that there was no bill to pay (much to my relief). I am sure I wasn't the nicest at that moment, but she was very calming and polite. Sorry I don't remember her name, but maybe you can pass along my thanks to her anyway.
The gentleman who delivers the gas always makes time to exchange pleasantries The ladies behind the scene are alway plesent to talk will and go out of there way to make you feel like your the number 1 customer So in short your people make your company so GREAT