Having run out of propane, not being to heat my house, cook food, or take a warm shower, the Omak staff made a delivery the same day as the request. Excellent service from all involved.
The issue at hand was running out of fuel. When I signed up for account in September 2016, I signed up for automatic refills and secured a price for two years. Checking with the local office, the secured fuel price was in my folder, but there was nothing about the automatic fills nor was there even a copy of my contract. It seems to me that running out of fuel during the winter could absolutely have been avoided had the completion of my new account been finalized.