Whenever I call the Pine Bluff and visit with Katrina to order propane, I am confident that everything will be delivered as promised. She is always professional, friendly and helpful. She is a pleasure to work with.
Our propane tank had obviously been in need of repair for a very long time and the young man who filled our tank contacted his boss and when Robert arrived and assessed the situation they both came in to talk to us.
Everything was explained concerning not being able to get a pressure reading so the repairs were made to the tank. Upon trying to get a pressure reading after the repairs they couldn't get it work then either. After checking other possibilities we were told there had to be a severe leak in the underground line from the tank into the house. We were told what had to be done before a new line could be installed and they could do it the next Wednesday but until that time we had no propane and no hot water - this was on a Thursday.
Friday afternoon all of the work was completed on our end and Robert was called. He came out first thing Monday and laid the proper line as the old line had rotted in several spots and got our propane up and running and our hot water heater and gas stove were lit.
Those two men went above and beyond to do the right thing!!!
Kristina was so nice, patient and helpful. I an in SC and the service is in Cheyenne, WY. I know nothing about propane. She ROCKED!!
She did exactly what she said and my sister had service and a full tank in 2 days.
AMAZING customer service!!
Thank you so much.