They called to find out if I needed a delivery. It had been some time and I was getting ready to call them when I got the call. Though not needed immediately they made arrangements to get out a delivery in the same week.
Speaking with Patrice...she was so nice (and a happy person, judging from her laugh), she helped me through the online agreement making setting up an account very easy. The delivery guys were also very nice, quick and efficient. I also noticed how clean and well maintained your service vehicle was, this shows me you care about the equipment (and that is important).
What was really nice though was getting a call from Patrice the next day checking if all went smoothly....ah, Now I remember what customer service feels like.....and as I told Patrice, I won't forget.
The extra effort that your office staff and delivery person made to reach our mountain cabin when snow and ice covered the roads. However the propane cost per gal is much higher than your competitors who also service this area.