I am glad I have the Local number for our Riverton, Wyoming office. If it is busy, then calls are routed to a nearby office. Of course, this is Wyoming, so nothing is "near," but the customer reps in most offices are courteous and friendly.
They keep track of about how often I need more gas.I had some issues with a previous office employee but she is gone now since she apparently did not truly represent the company's personality. Another thing, I would like it if they would leave the delivery ticket on my house door instead of the guest cabin door where I never see it until I have guests.