After Irma, I was impress of the fast delivery of the propane. For the first time I had to use my generator 24 hours a day for 7 days and I dint know how long it will last. The local office had no power for a few days and when I was able to speak with them I was told that before the end of the month I will get delivery, the truck was at my house two day after that.
I have a gas stove. As Hurricane Irma approached Florida, the propane tank level was down to 20%. (I was counting on being able to use my gas stove to cook if the electricity failed.) The local AmeriGas office was not receiving phone calls on Wednesday; we put in a refill request online on Thursday. Friday morning a tanker came and replenished our supply. When the storm struck Sunday we did indeed lose electricity for four days, but I was still able to make good meals.
Tamara...the representative I deal with when I call our local Rockledge, FL office. What a wonderful person to talk to. She will bring a smile or a laugh to your face even if you don't feel like smiling. She's prompt and courteous. Calls get returned timely. She's what customer service should be everywhere....Amerigas is honored to have such a wonderful employee.
When I placed the order, the sales person says that based on the schedule that delivery would be about seven days. That was the Monday before hurricane Irma. I was surprised to see the delivery truck on Wednesday, 2 days after the order, before the Hurricane. I see that as quite thoughtful that a business would be that considerate of its customers. Satisfied customers are a business greatest advertisement!
I was unhappy with the service that I received on the phone about a delivery. I used the link to the customer service support email and I was contacted by phone the next morning by Paul. He told me to expect my delivery that day.
I am impressed by the quick response to my email.