After making a payment on my account I wasn't able to understand the issues with my account. However, Jackie helped me understand the issues, and was eagered to help problem solve next steps with keeping my account up to date. Jackie was very patient my while I asked questions ,and Jackie's smile made me feel like I was being heard ,and I felt comfortable working out the situation with her. Jackie took the time to listen. That was the best part. She took time for me. Thank you Jackie! It was a pleasure working with you.