While we had a bad experience this winter (23 days to get service, and then had to call the local number) since then it has been good. But to be honest, when we need service, we no longer call the 800 number, we call the local number.
Called for delivery and received the same day. Customer Service gal was very helpful, understanding, and polite.
Delivery man was also excellent. I had a few questions and he answered them and told me other things I did not know about my generator and fuel tank.
I am very pleased with AmeriGas on a whole. Would definitely recommend them.