Even though I had received no notice (that the tank needed a new fill valve and the tank had to be empty to make that repair) in the two months preceding my call, the Truckee office worked with me to fill the tank 50% full to get me through the winter. I live in an area where recent snowfall was over eight feet in three days and it continues to snow. I would have run out of gas by the beginning of April had they not agreed.
I was able to speak with a representative quickly to increase my previous propane order as we have been running through it quickly! The agent texted the driver to increase our order as he was making our delivery that same morning!
I mainly like that you have a real office right in Truckee, staffed with friendly people who are responsive. Every once in a while my propane tank goes empty, but it is made right quickly. The Amerigas website is handy for me to track my bills.
Work was done to upgrade the supply lines from the tank to our house. The crew was professional, accommodating and a pleasure to work with. I appreciated the extra care and the effort to improve what was the previous supply line routing.