The staff i have spoken with on the phone have been helpful and polite. The delivery driver was very helpful and explained everything on his first trip out. When I almost ran out of fuel they came right out and filled my tanks.
I dont know, Im never home when they come. The first visit as a new customer was very quick. The technician did not inspect my furnace, hot water heater or clothes dryer. He just asked if they worked ok.
Whenever i have had a question or issue your Watkins Glen NY staff have been most helpful and accommodating. Personal customer service is critical and she's good! On the flip side, if your prices were lower, that would make it even a sweeter deal!