They were and always are, very good about keeping in contact with us and getting our Propane to us when the roads are safe. Our driveway is a mess in winter, so we have to be careful when we have them come up.
Last weekend I looked at my tank and it was on the outline were its going to run out and they put me in for the second day because they didnt anything available for the next day. If they wouldnt have came when they did I wouldve been in trouble.
This should read a score of "7", not "9" (you web site needs fixing also). The propane delivery driver, Kurt, provided excellent service when he touched base with me on his first intended delivery day. I had specically requested from Craig when I originally schedlued the delivery for Amerigas to contact me. Unfortunately, the message never was communicatied to Kurt. So, our gate was locked and Kurt could not deliver on Tuesday. However, Kurt noted he would be back that Friday which allowed me to leave our gate unlocked and treats for our dogs so Kurt could feed to them.
Also, Kurt left me a voice mail that the office had made my price was $4.44/gallon which they didn't bother to tell me when I request service. Because I was a good customer, Kurt was able to have my rate reduced to $3.44/gallon. This is still a ridiculously high price, but better the the original $4.44/gallon. Had I been charged for the $4.44/gallon, I was ready to purchase my own tank, end your lease and purchase propane from your competitor.
Basically, because of Kurt's phenomenal customer service, I am still a customer of Amerigas for now. Otherwise, due to the last hike in tank lease rates (really?), the price gouging for the propane and the poor communication from Craig, I was finished doing business with Amerigas. You owe Kurt a big thanks for changing my mind. Hopefully, the next time I do business with Amerigas things will have improved.
Your service technician was outstanding. He came out to fill the tank in the snow, and didn't mind helping me get our side gate open to fill the tank. He went out of his way to be able to get access to out propane tank. Thank you for such a nice young man.