Our inspector was detailed and has a great sense of providing the best customer experience as possible.
Duncan MacDougall is the reason why I will refer your company to others and demand that they request him!
[FIRST NAME REMOVED] R. [LAST NAME REMOVED] II
13809 Bluebell Drive, Little Elm, TX
Everything is my easy answer. However, because I know it is beneficial to include details.......your customer service was beyond anything I have experienced--truly excellent! I was able to schedule the inspection quickly, and your office confirmed the appointment at least two times which provided me with a level of security that the appointment would happen as scheduled.
Duncan, my inspector, was efficient, personable and answered all of my questions regarding the summary and specifics of the inspection report. He gave the Realtor and me copies of all of the documents he prepared relating to the inspection immediately while we were on site. As an added bonus, he was kind and patient while I walked through the property, as I was very excited with my first solo home purchase!!
So far I have been using AmeriSpec for all of my home buying clients. The most recent inspection was done by Duncan and my buyer told me to make sure I mentioned how nice, patient and detailed he was with her after her inspection.
Courteous instpector. Gave an estimated time of completion and answered questions. Office staff was wonderful. Answered the phone after 5 o'clock to take my payment for the inspection so O was able to prepay.
Duncan was fabulous! What I really liked was he answered all my questions and explained everything to me.. so I can clarify and understand. Also, I love that he gives us a copy of the Summary Report and go over everything on that list.