Love my trek Ebike , service is excellent , ist service while I waited and a new chain fitted at the same time with great attention to detail cassette removed cleaned and checked etc .
Went beyond to get me warranty via Bosch on 3 yr old Ebike resulting in a half price new motor
They care friendly service
Entire team are extremely helpful and informative on all bike issues. Nothing too much if within their power to sort. Resolved a major issue with well used bike motor in a timely manner through a holiday period. Bike rides like a dream now. Can't thank them enough.
Nice friendly service, I got my son a new Trek Top fuel bike. Was able to test ride several bikes with no pressure sales.
Even on a busy Sunday they was able to get the bike pre checked, bars cut down for my son and out the door within an hour and th bike was £250 cheaper than anywhere else on the market!
Will be returning for future maintenance/bikes
Following a misunderstanding, the Ocean Cycles team worked constructively to resolve the situation, placing customer satisfaction front and centre. I was particularly impressed by their commitment to manages costs, keeping repairs affordable.