Staff knowledge and advice fabulous with spending time chatting about suitable cycles for me and going through them with me and being very patient with me with explaining it all to me ty Helen and team
We found the owners and staff very helpful and knowledgeable, I appreciated the recommendations over which bikes were most suited for us.
Staff weren’t pushy about sales - I felt comfortable going away and researching into the bikes a little more before committing to purchase.
Great that you offer a finance option for the bikes.
Customer service was great overall.
The e-bikes are perfect, the electrical assist worked seamlessly on the hills and we had a great ride home after collecting them.
We look forward to seeing you again for a service.
Amazing service. All staff were extremely knowledgable and friendly. They dropped everything they were working on to help me out and even gave us a free coffee whilst we waited.
Will definitely recommend.
Thankyou
I’m really happy that I found Ocean Cycles through the Wednesday Social Rides. I joined my first ever group ride and was welcomed straight away by a friendly group who made sure I was comfortable throughout. When it came time to upgrade my bike, I knew I wanted to buy through Ocean Cycles as they’d already given me so much support. I visited on a Saturday morning and Helen and Garry took all the time I needed to talk through different bike options, as well as making sure I was fully set up with the right accessories and tools for solo rides. I used the Cycle to Work scheme through my employer and found the whole process straightforward and easy. As soon as the payment certificate came through, I popped into the shop and my new bike and kit were already waiting for me, ready to collect. I couldn’t recommend them highly enough. Thanks to Ocean Cycles, I’m now riding regularly with groups, fully kitted out, and absolutely loving my cycling. A special thanks as well to Sam for fitting my water bottle cages.
Love my trek Ebike , service is excellent , ist service while I waited and a new chain fitted at the same time with great attention to detail cassette removed cleaned and checked etc .
Went beyond to get me warranty via Bosch on 3 yr old Ebike resulting in a half price new motor
They care friendly service