The staff at front desk is very helpful, Melany and Silvi always help me out with classes and fix the issue right away whenever i had problem using the app.
Also the coaches are always welcoming and supportive and amazing at their work. Coach Luca, Robyn, catrina, and Natalia as well as coach Andre.
The main reason I have scored this swim school a 10/10 is all the amazing people who make this place such a warm and welcoming enviroment starting with one of my daughters first swim coaches! Sylvie, has an amazing personality and gave my baby girl the confidance that she carries to this day in the water pushing her to do better while giving me great feedback to help her be better! She has then been passed down to coach Randy. Randy is another amazing coach who brings great energy to the water and is so encouraging with all the kids, And last but not least miss Melany always bring the joy to the end of every class with a full sheet of stickers and a smile, Also her jokes of the week are so creative and fun I always find myself laughing at them. I would 100% reccomend this swim school to anyone I know who had children.
My daughters enjoy going to their swimming lessons and instructor is amazing (Natalia) she very patient and very friendly. I love the location and staff are very helpful and very informative.
The program has been fantastic for our family. The instructors are patient, professional, and genuinely care about the kids’ progress. I especially want to shout out Sylvie! She is absolutely the best. She creates such a positive, encouraging environment, and her energy makes every visit something to look forward to. We’re really grateful for the experience.
Love how coaches train the students.
Things need to taken care of : In family washroom there is no proper drainage of water , water stuck all over the floor. There should be swim suit dryer as well.
The staff have a great attitude and are really good with the kids. When I had a concern it was addressed immediately and management went above and beyond to fix the concern.
My son went from never have taken a swim lesson to a fantastic swimmer.
He started in level 3 and is now in 7/8. The instructors have taught him so much. He has become a very confident and strong swimmer, both technically and emotionally. His passion for the sport continues to grow. He loves any of the instructors as they are all above exceptional.
This was the best money ever spent. The app, make up classes and the way the schedule is set up is also a big plus. Will be sad when we have completed the last level.
Our recent instructor Shreya has made our daughter love her lessons (still cries when she gets a mouthful of water) but the bounce back is quicker. I love that its always clean , haven't encountered a rude front desk staff. Especially (forgive me im still new and learning names) the taller woman with black hair and shorter woman with curly brown hair.. they are fantastic. The manager is such a kind man and always helping others and his staff. This place is just fabulous. But Shreya meeting our daughter where she is at experience wise (4th class i think) has been a game changer. Seeing my daughter actually smile in the pool was the best.
I see improvement with my child's swimming abilities. I like the fact that the number of students in the class is small, this way my child gets to improve and build more confidence.
We had amazing experience here . Our kid is more confident in water now and he is excited to go for swim lesson. Friendly staff and coach , good communication with parents on progress Thanks to Aqua tots , coach Hayden and coach Robyn