One of the managers (Nix?) and three of the instructors (Mia, Javontae, and Rada) have all been fantastic. Also, I lost my wallet there, and you guys found it and got it back to me!! Thank you!
Two suggested improvements would be: (1) make waitlists for classes, instead of making us call all the time to see if a spot has opened up, and (2) make an accessible list of when which coach is teaching which class -- this would make it way easier to choose a make-up lesson.
Overall we are very happy with the school. I hope you can implement the suggestions above, thanks :)
The main reason for my score is the professionalism and children friendly atmosphere that Aqua Tots creates. From coloring contests, to family and themed monthly swims, engaging and friendly coaches and the kindness of all of the staff who are always willing to help and assist. The facilities are well maintained and stocked properly. Aqua Tots Mississauga East is an awesome swim school! Im very pleased with the success and learning both my children have had.
The experience has been amazing from the initial meet! The team at Dundas has been so welcoming and have helped strengthen my daughter’s love for swim. They equip her with the right tools to succeed in the water and I witness the joy on her face each session when she hits milestones. Outside of that, Coach Willow has been an incredible coach to her and is thoughtful in her approach — she challenges, guides, and brings a light heartedness to each session. We speak so highly of this location and Willow and will continue to refer friends and family here :)
Great instructors, flexibility with make up lessons, and friendly customer service staff (special shout out to Nada at the Dixie location in Mississauga).
Swim instructors are young energetic and a lot of hands to supervise on deck. Staff at front desk especially Nada have been fantastic at accommodating our schedule and she always greets the kids with a welcome smile and warm hello.