The coaches are excellent. They are each patient, clear, encouraging, and kind. The classes run on time. The staff is well organized. There is enough room in the waiting area for parents. The pool is pretty clean. It's just been very smooth and we've even made some new friends in the classes.
I cannot say enough good things about Aqua-Tots in Round Rock! My kids are currently enrolled and have already moved up to higher levels thanks to the incredible instruction here.
Initially, I was a bit worried because the scheduling seemed difficult to navigate. However, the management team truly went above and beyond. I received a personal phone call from the manager who was incredibly helpful she actually opened up new class slots specifically so my kids could have overlapping schedules. It has made our lives so much easier, and I truly appreciate the extra effort and support from the staff.
A huge shout-out to Coach Olivia and Coach Lauren. They are absolutely amazing teachers! My kids love them and look forward to their lessons every week. If you are looking for a place where your children will be safe, challenged, and genuinely cared for, this is it.
Highly recommended!
Overall accommodating staff. Instructors are great with the kids.
Few areas of improvement:
- Rest room trash bins need bags. Our last visit, there wasn’t any. If we need to throw a wet or soiled diaper, that can be messy.
- Drinking fountain filter has been red for a few weeks if not longer. Needs to be replaced.
The instructors and staff and patient, kind, and fun! My kids feel safe and are able to learn in a fun environment. They've loved every instructor they've had and learning such valuable swimming skills. Highly recommend them and tell everyone how much we love Aqua-Tots!
I have Aqua Tots Round Rock and 10 because I have personally seen my son learn life saving skills. However, I do have this one piece of feedback: When coaches are giving feedback to parents, they need to not only share how their child is doing with swimming skills but also the child's overall behavior. I have personally seen a child behave poorly and take time away from the other kids in the group. The coach said nothing to the child's parents about their child's behavior. I have switched my child's schedule due to the behavior of children in the group. I think the swim instructors need training on how to give feedback about a child's behavior.