Been coming here for years great lessons, sometimes depends on who the coach is and how large the class fills up. Only challenge is they introduced a new call center a year or so back and they're a nightmare to deal with. Typically takes longer than needed to schedule make ups or switch classes, when they do do it they don't seem to have the full availability of what the location can do, and its about a 50% hit rate that they actually take the right actions. Example kid was scheduled for a different level than they were supposed to be or we show up for a make up class and the location tells us they don't have our child scheduled.
You want your child to swim and feel like the school is there for them and not just your money, then this is the place to bring your littles. We loved this place and it seemed as though all the folks that work there love that place as well. Great swim school!
consistent feedback from the coach sharing with us which area the kid is doing great and which area the kid needs help with improvement. This regular communication ensures that the parents could also help kid during weekend pool time to reinforce the area of improvements. The coaches we have so far are all super nice and patient. Kid loves them.
The staff is and has always been so wonderful. Coach Travis is fantastic with my son and he is learning so much. He reads each kid so well and knows how to balance the fun with skills to keep them wanting to come back each week.
The instructors are very patient with their little client, the lesson starts and ends at punctual time slots.
The place is very clean everything is very organized.
I am so so happy with SafeSplash now that Mikaela moved Reagan into Hailey's class. Mikaela did everything she could to better our experience and she absolutely hit the mark! Hailey is an absolute MAGICIAN with Reagan and being able to so quickly make Reagan comfortable and teaching her swimming fundamentals the way she does. Reagan is weary of other adults but all she would say after each class with Hailey is "fun teacher", "I like teacher". I am incredibly impressed by Hailey's skills being a swim teacher so we are now so so happy having Reagan at SafeSplash because of Hailey. I just want to also thank Mikaela for hearing my initial concerns and fixing it right away. Without her having placed Reagan with Hailey I can confidently say we would have left SafeSplash.
Experience has been great, however, we were offered a $30 gift card, valid for new members only, after we had already signed up. It would be wonderful to receive the $30 credit on our account since we singed up on the spot after our trial lesson.