I have recommended Arrow to other friends who have signed up for your services. I always mention to them the communication is great. I love that I can schedule a time via email and not trade phone calls back and forth and that I can text Cole if I'm not going to be home. The technicians don't "turn over" every other visit and the staff is responsive.
The rep asked me if I had any issues since last time, he showed me areas that were treated and what he found. He told me exactly where he was going and what he would be doing outside.
All in all very personal and helpful.