Friendly team especially. We love Tammy. Everyone arrives as expected. If things change, we receive a call or message. I do like the professionalism of everyone.
The friendliness of the service technicians; the way the company follows up to ensure the appointments are scheduled in a timely manner; the effectiveness of the product; and the willingness of the technicians to return if there are any problems with the application of the product.
I have all three of my contracts with Arrow & have been doing business with them for decades. Their personal are professional, courteous, & do a fabulous job.
Thankfully, Zach is not only professional and efficient when it comes to maintaining the termite bait stations at my house, but he is detail oriented as well! He found and reported a small water leak in my crawlspace that turned out to be linked to a leaking drainage pipe in my dining room wall. In essence, Zach saved my house! I would have never discovered that leak and the damage would have ultimately destroyed the walls in my dining room and kitchen! In today’s world it’s hard to find service people who genuinely care about their customers. My experiences with Arrow have made me feel like they sincerely care.
The employees and the flexibility to work with homeowners and their available time. People Like Travis Glasper, Dawan Muhammad and Larry Henry keep me as a customer.
Tammy is wonderful! She is always professional, thorough and friendly. She always takes time to ask if we have specific concerns and explains her process clearly. We truly appreciate her attention to detail and excellent customer service.