Brian is very thorough and is so good about answering questions and addressing concerns I may have. He is friendly and accommodating. The company stands behind their service too, which I really appreciate!
There are several reasons why I appreciate Arrow Pest Control and would be highly likely to recommend them, which I have done:
01. For service appointments, whether for pest control or termite control, the same technician comes out year after year. This consistency shows that the owners value their employees, pay them well, and treat them with respect. While there can be exceptions, I understand that my technician, Chris, recently received a promotion, and I am genuinely happy for him, he deserves it! He has been fantastic and will be missed.
02. The company does not bombard customers with regular requests for reviews, nor do they incentivize employees with bonuses for getting customers to write reviews. In my experience with a previous pest control company, this became tedious very quickly. It took me time to realize that their numerous 5-star reviews were often not reflective of their actual service quality. I’m sure many others were posting those reviews to support the young technicians, who were different for nearly every service. Moving forward, I will not tolerate incessant requests for reviews from any business.
03. The company offers a discounted rate for paying the annual fee in full and in advance. This not only makes it more economical but also simplifies things on my end.
04. Scheduling an additional service between regular appointments is easy and hassle-free.
05. On the rare occasions I’ve had to call the office, the ladies I spoke with were always pleasant and helpful.
The staff, both in the office and in the field, are professional, courteous and knowledgeable in their business and services.
The products used are effective against the pests and the delivery of services is on time and accurate.