Services were great. I did notice upon being at my brother's house at 911 W. Union some bugs still around in various places in his home. If you could call me and set up appt. for more spraying would be much appreciated. We are set up for the year contract. But my understanding if problem in between you would come back for free. Just give me a call to make an appt. for him. I am his sister. Darla [LAST NAME REMOVED] [PHONE NUMBER REMOVED]. Thank you so much. And have a nice day. God Bless.
Everyone I speak with at the office is helpful and responsive which is fantastic. Since my home is a weekend home I don't get the chance to see the employees performing their functions though I do see the results many times. I would like a little more clarity on the snake treatments and where they are placed around the house and what I can expect.
Everyone from the lady in the office, to Michael Ceballos that came out and did the estimate and contract, to the technician that came out and sprayed were courteous, helpful, and very professional. I would definitely recommend Arrow to anyone in need of this service!!
The initial visit was informative and the representatives were very professional. My questions were all answered. Options were given, but I didn’t feel pushed to do anything. The cost is reasonable for most services and anything I asked about was available.
I was assured that appointments would be kept and the company would stay in touch with me, letting me know as close as possible what time the serviceman would be here. (The previous service I used continually missed the “window of time” appointments, the last of which they had shown up early and left 2 hours before they were supposed to even be here to meet me for inside spraying. )
It’s a small thing, but I have to tell you, we were having so much trouble with spiders. There were spider webs all over the back porch ceiling and always one somewhere along the path to exit the porch that invisibly attached itself to me as I walked through it. The serviceman sprayed everywhere, which I expected. What I didn’t expect was when he began to wipe out all the webs. When he left, the porch was clean of webs and all spiders began dying soon after. That definitely impressed me!
I’ve only had one visit, but so far, There is nothing to complain about. It’s all good. Kudos to the two men that were here. I sincerely appreciate great customer service.
We are out of town a great deal these retirement days. Arrow has been very easy to work with during these times and I’ve had no reason to believe they are not serving us while we’re gone. Appear to be very trustworthy. And yes, bugs and spiders in the house have been greatly reduced! Thank you!