Arrow is consistently reliable and easy to work with. They’re always accessible, respond quickly, and communicate clearly throughout the entire process. Pricing and services are explained upfront with no surprises, and they show up on time every time. If any issues arise, they address them immediately and make things right without hassle.
Communications with and service by Andrew McDonald for the quarterly treatment of the house is outstanding.
I am dissatisfied with the annual inspection of the Centricon system. I get a notice to schedule. I typically do not schedule a date and time. Nonetheless, a technician shows up unannounced to make an inspection. I wish to have the option to have or not have the inspection. The local office informs me they do not manage Centricon inspections. It appears to be a corporate scheme to collect easy money.
If the technician ever performs a Centrico inspection without my approval, I will not pay.