We love Frankie, the technician who comes every 3 months. He always answers all my questions and explains what he is doing if out of the ordinary routine. Price seems fair and everyone in office is helpful if I call with request for extra service for problem that develops out of the blue.
I’ve had the same technician for over 15 years who has always been very professional and knowledgeable. I especially like that I am able to schedule my quarterly appointments and that he is always punctual. Seeing and dealing with the same people year over year has given me confidence in the company and their service.
Frankie is the best technician…always asks questions about seeing anything that would need attention!…everyone that I have been in contact with has been very helpful from setting up appointments to the services provided!
I have been with Spiderman the previous company for almost 30 years minus a few years we were away from the area.
It is nice to work with the same people from the other company. Product seems to work as before.
Previous company allowed us a 10% discount for paying a year in advance. Please consider the same. Also please consider not being so strict with having to have the service completed exactly by the end of the quarterly month. Please allow the customer some wiggle room for scheduling. Previous company allowed this. Sometimes things happen in life.