Although when I encounter a problem with my stairclimber I would like immediate service and support. I know that is highly unlikely. I was able to get next day service and a competent service person to correct the problem.
Their Service Technicians that came to my house (two occasions) were very professional and corrected the issue quickly.
Thank you
Ed Chapman
We have used our chairlift for over two years and are very pleased with its operation. We have not had any problems with it and use it on a daily basis. We have already recommended Arrow Lift to good friends and they bought 2 lifts about a year and a half ago.
Arrow lifts chair lift enables my mother to continue to use her basement something that would have been impossible without her chair. Your service teem has made sure that her chair stays in tip top shape when you get use to using your Arrow Lift Chair doing without because of breakdowns or waiting on parts has never happened.
Arrow Lift is very aware that most of there customers are elderly and there chairs are not a luxury but are a necessity Thanks Arrow Lift
Promises made during the purchase were valid. Several topics arose in which the manager thought my expectations could be different than expected and went to strong effort to anticipate and correct those.
I wanted a custom cab, but the available upgrades weren't as good as my own work. So I coordinated the build with the sales and installation team. The result was spectacular (you really should see some photos).
I was very pleased with the service I received for my yearly checkup of my stairlift. The technician was very thorough doing a complete check up and cleaning of the stairlift. He advised me that battery was reaching a low status and advised replacing it now while he was here instead of waiting for it to stop functioning and having to have another service call. I appreciated him advising me of the situation before it became critical, I am very glad to have the company as my partner in the maintenance of my equipment.
The young gentleman named George thar came for the yearly service was extremely knowledgeable and kind. George went above and beyond checking and cleaning each unit (we have two). George made sure that before he left we didn't have any other problems or questions. You guys have an amazing employee!!!