My decision to purchase a bike from Ascent Cycles was partly due to the quality of the Trek Fx 3, but a lot had to do with the knowledge and assistance of Levi. He was extremely knowledgeable about the bikes, and found the perfect bike for me. I visited two other shops before coming to Ascent, and this was a bike differentiator.
There were some scratches on my bike when it came in from the factory, and Levi worked with Trek to get me a discount on the bike, which made me feel like I was getting a good deal despite there being some flaws. All in all, I'm very happy and would absolutely recommend to a friend.
Mike is a total standup bike mechanic. He’s worked on my bikes at other shops he’s worked at & when popped in to Ascent a few months ago to get my brakes checked, I was pleasantly surprised to see he ran this shop. Certain times where I’ve gone to other shops and was told I needed all this work on (essentially a new, barely used) bike, he found a quick, no-nonsense fix that I didn’t see, much less any other less honest shops...I.e shop off Victory in Burbank, no longer H&S...
Levi was very friendly and courteous, my bike was serviced perfectly and is in tip top shape, I recently moved from Australia and I have found my new bike shop.
Nice shop with great staff! Levi Cooper goes above and beyond with every question I asked. He helped me find the perfect bike for what I was looking for and helped me find all the right locks/accessories.
Levi was very informative about the types of bicycles and determined which one was good for me!! Almost all the shops never offered to let me ride a bicycle, but your shop did!!
Thank you. I love my new bicycle!!
Oscar Garza
DOT Traffic Ofcr, City of Los Angeles.
Levi and the associate who intook my bike for assembling were super helpful. Helped problem solve a tire issue when the original was warped and find a good color matching replacement. Will definitely come back in the future!