The young lady who met me at the door and introduced herself, listen to what I was looking for and then walk me to the store. I found the exact coffee table I was looking for went to the register and paid for it on a spot. Unfortunately, I was having work done on my house and could not take ownership of the table right away, Ashley Stuart was extremely understanding and periodically checked on the status of my receivership. When I was ready for the table, they delivered it, set it up, exactly where I wanted it, I signed the papers that I had been delivered and they were gone. They even put on shoe covers at the front door so it’s not too dirty up my hardwood floors.
The Store Manager who assisted me was knowledgeable and very professional.
Delivery was easy to schedule and I was kept apprised on delivery day of progress. The delivery team was excellent. They were very professional and friendly.
This was our second time making a purchase with the help of Noel in the store. She has been great every time we have visited. We look forward to shopping again in the future.
I appreciated the experience from the moment I stepped in the store in Albany Ga and connected with a Sales Associate that helped finalize my purchase. I appreciated the phone calls I received to setup a delivery date and time. I appreciated a reminder phone call confirming my time and date. The delivery was on time and everyone that I met or communicated with from the beginning to the end were very professional.
While I love the sectional that I purchased, the customer service after the fact has been less than exceptable. I contacted Ashley's this past Sunday regarding my sectional being damaged during set up and have yet to hear back from them.
Beautiful selection of durable and comfortable furniture, excellent customer service and delivery was a breeze, the gentleman were professional and did an excellent job!