Stephanie was GREAT and we LOVE our purple mattress! We originally went in for Tempur-Pedic but fell in love with the purple mattress! Stephanie went above and beyond and we couldn't recommend her enough!
Opinion is reserved until we see that our order is completed. When the delivery men were assembling the bedroom suit, they discovered that two bolts were missing in the bed Fram assembly, and had to leave it un assembled until bolts can be ordered and delivered.
Also, we purchased a flexable terapedic base for our mattress. My husband is 81 and I am 80, and we were told that the men sho delivered and assembled the bed would make sure that if the bed were too high that it could be lowered so that we can easily get into and out of bed. Since the bed was not assembled we did not know until they were gone that the bed is indeed uncomfortably high for us. We are unsure if they will return to assemble the bed and adjust the height when the bolts come, or if we will have to work the problem out ourselves.
Quality. Even though I received a faulty product at delivery it was replaced within a week. The sales person helped us out with all of our needs as well even to make sure we were getting the replacement in a timely manner
I appreciate everyone in the process. Even the people bringing the furniture noticed a discrepancy with one of the items and they notified and helped us to get that fixed. I appreciate their honesty and willingness to help.
We had a great time shopping with Susie for our new furniture. She was a big help...very patient and very knowledgeable.
The furniture in the store was beautiful and nicely displayed. I can't wait to get it home.