The phone conversation we had was very explicit in terms of when and where the delivery would be made. We were away from home when the delivery was made. A tag and envelope was left on our exterior door know showing the details of the delivery. We used the envelope provided to mail a check covering the cost the following day.
My most recent delivery had several frustrating issues, but Emily reached out to ask about my experience, genuinely listened to my concerns, and took the steps necessary to make things right.
That kind of follow-through speaks volumes about a company and goes a long way toward earning my trust and future recommendations.
Thank you, Emily, for turning a disappointing experience into a positive one!
I appreciate the ability to speak with a "live" person. The only request I have is to be notified if the appointment gets bumped up on the schedule by calling or texting me. I was not notified of the changes made to the schedule and had other activities planned that could have been problematic for access to the tank.
Thank you!
Well, Richard is a super star and everyone else I have the pleasure to talk to has been kind and helpful too. It's the people that make the difference and your folks are great!