From the moment I called the shop and immediately received a smile over the phone I knew I was in good hands. Shout out to Chris and Rick for getting me promptly taken care of while I waited. A smile and friendly personable attention go a long way nowadays. Cost consciousness is important, however a smile and friendly staff far out way an inexpensive price. This long-time happy Trek owner and user will definitely be back for all of his parts and service needs in the future!