The App is easy to use. I paid in advance and did get a message for a code (Fall Football or something like that) to receive a discount, but the discount wasn't reflected once I was charged. Great communication by Parking Spot before and after entry and the QR code made it easy to enter/exit the Lot. Saida (driver) was awesome! The International Lot was full so she guided us to a spot to park and helped us load on to the shuttle. When we returned from Germany, there she was picking us up and made sure that she was able to safely fit everyone into the shuttle for the return to the Lot. Very friendly, good driver and efficient! Will definitely use this service from now on and glad my coworker who travels extensively recommended it as will I.
• Efficient shuttle service: Travelers appreciate the quick, reliable transport to and from the airport terminals.
• Friendly and helpful staff: Employees are often described as courteous and willing to assist with luggage, making the experience smoother.
• Ease of use: The app and reservation system are user-friendly, and the Spot Club loyalty program adds perks like free parking.
• Security and peace of mind: Many users feel confident leaving their vehicles, noting well-lit lots and visible staff presence.
• Competitive pricing: Compared to airport parking or ride-share options, The Parking Spot is often more affordable, especially with prepay discounts.
It's efficent. And I feel like my car is safe. Also multiple locations (4) so spots almost always available. Just this past week I booked the day of travel and received a free upgrade.
Thank you to Jim Brown, Taks Force Manager for the quick response to my concerns expressed in a feedback survey. I have been a loyal customer of The Parking Spot for years, and I never waiver and park elsewhere. It is encouraging to know that a customer's voice is heard.