This is one of the best companies that I have ever had an experience with! I love the streamlined processes, all the way from booking to parking to the shuttle back and forth and check out. I hope you expand to other smaller cities, specifically Bentonville, AR!
The process was easy. I set everything up online, and when I arrived, I simply scanned in and found a spot in the section I had chosen. We arrived early, and it was still dark out. The lighting in the parking lot was plenty to make you feel safe and secure. The van arrived in minutes after we parked to take us to the airport. When we returned, it was the middle of the night, and the bus picked us up and dropped us off at our car. I will use them again for sure.
We arrived Thursday morning in Premium at 6:08 AM. We were not picked up until almost 6:30 and then had a such a slow driver, it was over 15 minutes to the airport dropoff.
We were parked in 317 and the tower monitor shouted at us from the window that we were there during shift change.
Had we been delivered to the airport by 6:20 instead of 6:45+, we might have missed some of the long line at TSA PreCheck.
Long story short, either "stagger" shift changes or advise customers to not park during shift changes!