Ease of reserving a spot and offered discounts, e.g., AAA member, prepaid; app that tracks van's progress in picking up passenger from the airport terminal; prompt pickup upon parking car.
I had an issue with a previous stay. I received a survey and responded with information about my issues. I received a prompt and personal response from Dave Parth. He was very professional and courteous and explained what they were going to do to correct the situation. I appreciate that they care enough to answer personally and try to rectify situations. Thanks!