Love the location and the points towards free parking.
I have an issue with how the drop offs are handled. The drivers are now going to the back of the covered lot rather than starting at the front. This is very irritating for those parked in a reserved spot. I have been parked on the first row (spot 220) and had to wait for all almost everyone on the bus to be dropped off before they came back up to the first row. Driver said this is how they are being trained. I would think that your clients that park with you enough to reserve a parking spot should be dropped off first and then work your way to the back of the lot.