I am always welcomed at PS West in Austin by a cheerful, professional employee! I’ve learned the direction lingo so it’s really easy to park. The driver always helps by loading & unloading my suitcase. And the PS app is the best. When I head to the pickup area, they know I’m coming. No more chasing those Spot buses! You have my loyalty!
We had a great experience with The Parking Spot! The entire process was incredibly easy, from entering the lot to finding a parking space and getting on the shuttle.
What really stood out was the shuttle driver. We were traveling with a baby and had quite a bit of luggage and baby gear. The driver went above and beyond to help us load everything and made the entire experience so much easier. He was incredibly friendly, helpful, and accommodating.
It’s the little things like this that make a big difference, especially when traveling with a young child. Overall, a fantastic experience, and we’ll definitely be using The Parking Spot again!
Most of the time, I like the easy pickup and drop off. Occasionally, I'm waiting a bit either at the facility or at the airport for a shuttle to arrive. Sometimes the timing is off, meaning I have to wait quite a while
We have been using the Parking Spot West for the last several years and have never had a complaint. The shuttle is always there to pick us up on arrival and we have never had to wait more than 5 minutes for the shuttle to arrive when we return from our trip. We will continue to use the Parking Spot West for all future trips. Thank you for being so reliable.