Easy to park and my car is more protected in the lot from damage/thieves than in ABIA lots. Also, shuttles pick up and drop off at my car, not a central loading area.
I am always amazed at how you find good employees that are helpful and kind. I was particularly impressed with your new general manager, who is riding on the bus who took the time to actually ask me a few questions and get to know me. I had no idea who he was and I really enjoy talking to him. The two bus drivers I had were also fantastic helping me load my luggage up and making an effort to make me feel valued.
I like how how the van driver knows my “spot” to come pick me up after I park & always helps with my suitcase when I get on & off the bus. I like the PS app where I let the driver know I am on my way from my arrival gate in AUS & heading to him/ her.
I like that we are picked up and dropped off quickly by pleasant folks. I like that if I have any issues at the gate that the folks that help us out are really nice.
Your employees seem happy. I like this.