The Parking Spot West has been my go to parking choice since it opened. Have rarely had an issue. Service is typically great. This last stay had a couple of hiccups for me…when I first drove in and presented my member card I was told they are no longer used and I must use the email I received when originally making the reservation. That caught be a bit off guard and I had to scramble to find the email. Same thing when leaving. Are you sure you can’t still accept the old card? Haha. I also received my parking space location card from the driver, but as it turned out, no such space number exists.