I like the location. I like that there is someone at the entrance to help you and tell you where to park. It’s always a short wait for the bus to pick you up and the drivers are always pleasant and helpful.
It was easy to make a reservation. I prefer the West because it is quicker to get to and there is no need to get onto 71. When I got to the lot, someone was there to point me to an empty spot and the shuttle was there almost immediately. I am an amputee and the driver came and got my suitcase. Same situation on the return. The driver picked me up (along with several others) at the airport and dropped me off at my vehicle. He also took my luggage from the shuttle to the vehicle. The rates are very competitive with ABIA plus you get covered parking and better shuttle service.
Super fast to get to the airport and fast picking you up. They have a great system in place!! Definitely going to use them every time I fly out of Austin.