Customer service is fantastic when drivers remember me by name or face. I have a few drivers that I eagerly anticipate seeing when I’m heading out for another trip. Their helpfulness, especially after a long day back home, makes me feel valued and supported. When they offer to place my luggage in my trunk, it’s a huge relief, and I feel truly seen because who really wants to lie the last bit of energy placing luggage back in the trunk of the car. Lol. Thanks to the awesome Austin Driving Team, I am a spotter for life.
Ease of purchasing the needed time to park, the parking and safety of my vehicle while gone, the shuttle service to the airport and back. It is all so convenient!
The discounts you get after parking there a few times. The timely manner they get you to the airport. The only struggle is entering and exiting sue to it being right off the hwy. But other than that its all good there and definitely better than the east one. Cleaner and safer. And with better service .
Very friendly and professional onsite staff and shuttle drivers. It is good to know that they understand their customer’s minds are elsewhere, letting me cross one thing off my list while other things are on my mind at that moment of parking/boarding shuttle (possibly left home late due to family responsibilities, prep for TSA, possibility of inflight emergency/diversion, need to pick up rental car at destination, business meetings prep, plan for possible inclement weather at destination, etc): crucial to know I can count on staff to show me where to park, patient driver while I unload from car, board shuttle at my pace, etc. Thank you!
Well arranged system. Easy to park and shuttle service is good, easy to go Airport and come back. Even I arrived midnight, the shuttle service was ready.
Parking is at the airport is not problem if you use this parking West or East. Both are nice and easy to park and leave.
It was late at night, the driver was friendly and so helpful. She even offered her phone charger when my battery was dying. Even though the app said I would need to contact for a shuttle since it was late, she was already at the pick-up. A very welcomed bonus!