LAN is the best!!! But your new shampoo person needs much more training before you let her work with clients. Madison was nice but not remotely ready to be on the floor.
I have been coming to Aveda since it opened. I used to see Mindy, then Serge, then Betsy Packard for many years until she retired. She recommended Garegin when she left. How right she was! He is very professional and kind. I have had color and cut by him.
I also enjoy Zhivka as the shampoo person! She is a dear.