I haven’t ridden in a very long time (I’m old!). I used to ride a lot - years ago when I lived in a place with much flatter terrain than the Palouse! I tried an eBike at the urging of friends and instantly became hooked. I ultimately decided on the Electra Vale Go and couldn’t be happier. It feels sturdy and stable, and of course, it’s gorgeous to look at! In addition, I did do my research and found that Trek and Electra have a great reputation. It really is the perfect bike for me.
In this day and age consumers have a lot of choices as to where to purchase their bike, but for me the biggest reason to buy at B&L is the people who work there. A quality bike is a big expenditure so I took my time in making the final decision. At every step of the way I received support and understanding as Brice, Sean, Grant, and Colleen patiently answered ALL of my questions. At no point did I feel pressured to buy. Every time I went in - whether it was to do a test ride or to ask questions, I was treated with respect. They made the process fun!
The business has been here for some years & this is the second time I have been in their store. Both times, I was purchasing kids' bicycles for non-profit organizations. B&L Bicycles donated helmets to match each of the three bicycles I bought. The guys I talked with were great & I wouldn't hesitate to buy from them again.
I can't say enough good things about B&L Bicycles. This is what shopping locally is all about; an unforgettable knowledgeable staff, great selection, and willingness to help any way possible.
Thank you so much for all your help, I can't wait until I can spend many hours on my new bike.
When you walk in its instant service in a non sales mode. Just a friendly greeting.
Then they give you what you need, a bike part, a fix on the flat, a new bike E or regular or just good information. They have it all with the best trained people I have ever met in a bike or auto shop. Does not matter if you are a young person looking for the latest, or an old guy like me, also looking for the latest. I feel they are the best at what they do.
The products were good, but the service was AWESOME. The personal care and attention we received made the 1 1/2 hour drive worth it. My wife had trouble with her recumbent seat. The salesman suggested a fix. The owner had dealt with this before and made arrangements for the purchase of parts. On the next trip to Pullman they installed the new parts. A quick trike ride verified everything was working.
I know we will be back there for a new rear wheel. Another local dealer couldn't get us the right parts. Instead we have a sealed hub that doesn't run freely.
We'll be staying with B&L!
The quality of care and knowledge that Staff put into the work is extremely rewarding to me as a novice cyclist. Not to mention, the professionalism and friendliness. Anytime I have needed assistance or a question answered, the Staff at B&L Bikes has been able to provide it.
We bought my son a Marlin 5, late on a Saturday evening and B&L Bicycles was super helpful and awesome to work with. The owner kept the shop open late for us and his customer service was amazing. My son loves his new bike and we really appreciated the knowledge and service we received. We will definitely be back when the the next family member needs a bike!