The people at B & L Bicycles love all things having to do with cycling. And they do a great job of taking care of our bikes, answering questions about bike components, accessories and good places to ride. And I appreciate that we can go in and browse and learn things that new bikes have that I didn't know about or see what used bikes are available. I also loved their bike exchange program when our children were young. It made cycling as a family more attainable.
Service and sales people are knowledgeable and friendly. They have an extensive supply of bicycles, accessories and parts, and prices are competitive. Service is performed promptly and products and services are delivered as promised.
You are local. You have experienced, friendly and knowledgeable staff. I was able to get my bike in for its free first maintenance that was good for 2 years. I didn't ride my bike much the first year so it was good to have the extra time. So glad I bought a familiar name brand bike and didn't purchase my ebike on line. I appreciated all their help deciding which one.
Brice you are amazing. You took a year of riding frustrations and fixed them in one meeting. Your knowledge and use of the tools and technology available for a proper fitting was exactly what I needed to get back to a comfortable cycling experience. I highly recommend your pressure mapping service, I learned so much about my feet during that session and it made such a difference in my rides! The shoes and support fittings you recommended were spot on. I have a very painful neuroma and after your fitting, i had zero foot pain on my rides. I brought in an older carbon frame bike and rather than upselling me into something new. you made some excellent and very affordable suggestions for my bike that will really extend its useful life. You are friendly and personable and your commitment to meeting the cyclist needs is apparent. You have a customer for life in me. There are bike shops closer to where I live but I will gladly travel the 88 miles to use B&L Bicycles!
Appreciate the full information, the pros and cons, and how y'all always get to service fast and don't try to 'sell' as to help riders find their ride. All my friends buy their bikes from B&L and love the service so I'm pleased to now have a nice used bike from you. It rode great this morning. 😊
B & L Bicycles has been my place where I bought my super quality bikes for more than two decades. Often times that is where I bring my bikes for tune-up and repair too. I realized that at some point in the past the store may have charged me high price for a service but that was only one time and it is in the past; and the store has been more than reasonable now. The owner of the store, Bryce, has also been very attentive to what I say and has been really helpful. His staff at the store is communicative and efficient in helping me as well. I encourage others to come to this store to buy, ride bicycles and use it's service. Biking for our soul!
Very pleasant experience at this store.
Willing to take time and make sure everything is perfect. A number one quality service.
I’m totally hooked I’m definitely going to be a regular customer.
When I called around for recumbent bicycle for my husband to use as exercise indoors, only B&L Bicycle in Pullman said they had recumbent bicycles and that we can use trainer to use it as stationary bicycle inside. This is great because not only can it be used as exercise bike inside but if he got stronger, he can take it for a spin outside.
When we went there, there were so many different recumbent bicycles! The owner was very nice and explained all the different choices, and then brought one down my husband liked and adjusted it so that he could easily get in and out. We were very pleased with how helpful they were. It took a little doing to fit it in our car, but he explained how to readjust it once we got home. I had no trouble setting the seats and handlebars once we got it home. I can see how they are one of the best sellers of the brand of recumbent bicycles in the US!