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   1929 Reviews
219 E. Main St.
Pullman, WA 99163
5093321703
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Recent Reviews:


Great customer service and great bikes. Thanks!

From the moment we walked in, they were helpful, patient and attentive to needs and wants!

Great products and very knowledgeable about all their products.


Polite, knowledgeable, and professional.

They explained what needed to be done very well. They answered all of my questions. The repair was done quickly at a fair price.

Friendly and knowledgeable staff. Reasonable prices, they do good work and have solved some difficult problems for me.The latest was my e-bike set up had me leaning a bit forward with extra pressure on my elbows causing some discomfort on longer rides. The staff at first thought I would need several cables replaced to add more length and allow an adjustable riser to lift my handlebars further back and higher, the cables were at their limit. Upon further review (maybe 5 minutes) the shop service manager, Colleen, figured out that we could move the seat a tiny bit forward and the handlebar grips slightly more upward to place me in a more upright position. I took the bike for a 5 mile ride and had no discomfort. I'm hoping this is the long term solution for longer rides, so far so good. The initial fix would have involved dismantling a good part of the bike to replace one or two cables and cost $250-$300. So for now, a much simpler, quick and seemingly effective solution. So, they are much appreciated on many levels. And Owen did a great job to get me checked in that day, completed the work as requested and notified me later in the day that the job was done. A real asset to the team.

What I like is that you sell great bikes at a fair price. Sometimes you also have a good selection of used. bikes. Another thing I like is a fair selection of accessories.

Fantastic, dependable, friendly and knowledgeable service every.single.time.! Thank you B&L for getting me back on the road so quickly!

Friendly, helpful, knowledgeable, made the whole experience stress-free

The B&L people were knowledgeable, believe in their products, and I saw they were very busy because of that. I purchased an e-bike because age is beginning to catch up to me. I didn't want a bike with a throttle that would just push my carcass up hills. I wanted something to assist while I was peddling up hills or facing hard winds. I'm not dead yet and don't want to be; so exercise feels good and necessary. After researching e-bikes from really cheesy to ones that were iron clad and would require several house payments, I found some that would work for me. I tested several and came to the one I purchased from B&L. It still cost about the same as my first car but, I believe I had purchased a bike that is quality made and can be backed up by B&L's good service. I have biked around the Snake River Canyon hills for the past three days and still believe I made a good choice. We have rattle snakes around here- Do they make an optional snake guard? So far the bike has demonstrated what I wanted to see in a crossover e-bike. It's only been a few days, I'm very happy now, in about a year, I'll give an update. To be continued...

Excellent products and selection. Staff is knowledgeable and extremely helpful.

Very friendly and helpful

Knowledgeable staff, great selection, skilled repairs.

I love the buy back program for kids bikes and the expertise of the salespeople.

Brice goes above and beyond when there are mechanical issues with your Trek bike.

EVERYTHING!!

The staff are very knowledgeable and helpful! I know almost nothing about bikes, but wanted to buy one that would last forever. The staff were very helpful in suggesting what would be a good fit for me. Cody was such a gem in helping me test ride different bikes and adjusting the seat height until I was comfortable. If you’re willing to spend the money, I highly suggest stopping in!

Very knowledgeable and helpful staff. High quality products.

The employees were very knowledgeable and helped me find the perfect bike!