Trek Bicycle Arlington Ballston Googlemaps

   1170 Reviews
3924 Wilson Blvd
Arlington, VA 22203
7032489600
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Recent Reviews:


For customer service on routine repairs, e.g. a flat tire, this place is the best. I’d been having a chronic problem with my front tire that seemed to go mysteriously flat on its own without cause. One time I was carrying the tire in my hand when it popped. Jeff and his staff determined the wrong tube was being used but their store did not have the right one in stock there. Jeff got on his bike and rode off in a rain storm to get the right one from another store. The bike was fixed and I was on my way and only charged for the tube. I told Jeff and his staff they are the best and I’m a customer for life. Ed Heaton
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Knowledgeable and friendly staff! Excellent quality work when they work on my bike!
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Very impressive visit. Had a broken shifter cable and your repair guy took it immediately and was able to fix it. Repair price was very fair. Then your manager gave me a 20% discount on gloves because I lost one of my current pair. I don't love that Trek is buying out independent shops that used to have many different brands, but Trek Ballston is really winning me over with its excellent service. Dang!
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Team was very helpful and friendly
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Staff is incredibly friendly and knowledgeable.
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Even though the Ballston store did not have the tire tube size I needed, Emir was able to get it from the Clarendon store and replace my flat tire in less than 2 hours, far sooner than expected, and he called to alert me that it was ready. A+ service.
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The mechanics and service department overall are awesome. They can fix anything and know their stuff. The store itself is friendly, clean and well-stocked. Good place!
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Great service and expert care. Never gone wrong with products and service at Trek Ballston
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The staff is excellent, especially Emir.
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Very friendly and helpful staff
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The bike mechanical service is outstanding. Great selection of accessories. Its all excellent.
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The gentleman who helped me was incredible knowledgeable and kind.
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Jeff, Mary, Noel, and Alex rock! Best team out there. So much knowledge and a great vibe overall.
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My wife and I bought biking shorts. The service was great and the employees were very helpful.
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I liked that it was fixed in a very timely and efficient manner and that the mechanic told me about things that could happen soon with the wheel and how to address them.
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Friendly Local Very helpful
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The people are great. Honest and helpful
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The service is outstanding. The "sales" staff is exceptionally knowledgeable and really helps me find what works best for me. I appreciate how they ask "carbon or aluminum"....knowing their is a significant cost difference. The service folks are fantastic. They are always available for the "simple fix"....And when I do need to leave the bike they always deliver the bike when promised. We are still getting over the "Trek only" change. But Trek offers such a wide range of riding experiences we can always find what we need. Just bought a new bike for my son's girlfriend - went right to the Trek shop.
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The service was great, got the bike quickly and everyone was friendly.
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Your service department is excellent. I'm grateful to them.
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