Noel was awesome. I just bought a Trek Domane AL5 from another local Trek dealer, and was having issues with it that the other place couldn’t figure out (and they didn’t really seem to care about the issue, which I’ll be honest kinda ticked me off). Suffice to say, Noel and one of your mechanics fixed the issue, leaving me one happy customer. You just earned my business.
I've bought several bikes over the past few years from Trek, for both me and my two young sons. I have always been impressed with how dedicated the staff are, never rushing us when we are looking at the bikes and making us feel welcome in their store. They patiently explain all the details and interact wonderfully with the kiddos. I especially appreciate Amir who flawlessly handles any issues we have and always takes good care of us. Thank you!!
The lovely gentleman who helped us balance many customers at the same time. He spent time fitting the bike helmet to my large headed grandson and remembered the earlier in the day phone conversation! I was impressed.
Wonderful service!! Jeff was so helpful and understanding during the whole process! I was traveling overseas with an electric bike and he packaged it, removed the battery and even helped ship everything off. I know I was a handful, but he did great!
Super helpful staff - knew a lot about the products I was looking for - willing to install the pedals I bought on-the-spot. Even filled my tires up for me! I will definitely be going back!