I did not have to wait long before I entered the office. Everything was explained to me before
i signed my papers. The office was a cleaned places. People looked at me but the staff made me feel welcomed and accommodating. The MRI Tech was very helpful because my back locked and he had to help me off the table and walk me to get my purse out of the locker. every staff member was awesome.
This particular visit wasn’t as pleasant as my prior visits. I have a nerve stimulator in my back. The required information regarding the turning off of the nerve stimulator was not conveyed to me at the time of the appointment schedule. I learned the requirements piecemeal. At the appointment, I was asked for the ID on the Medtronic card that I am required to have with me at all times. I arrived for the appointment but did not have the remote to turn off the stimulator and had to reschedule. I was called on a Thursday prior to my appointment on Monday and told that I needed to bring my Medtronic card into the M&S Clinic or my appointment would have to be rescheduled. I took the card into the office. I arrived for my 7:00 appointment at 6:30 am, only to be told that the technician said that he could not do my MRI until 8:00 when the doctor came in to verify that everything was in order with my remote. I was called back around 9:20 for the MRI. I turned off the nerve stimulator, which was verified by the technician. I left the M&S Clinic around 10:00. I feel that a protocol should be written on doing an MRI on a patient with a nerve stimulator, so that all technicians can review.
My visit was right after the lunch hour , only three patients ahead of me ——I filled out two forms and was called in about 5 minutes —-X rays were taken and was done —- quick easy and friendly service
The staff was so respectful of every person that came into the facility. I observed this behavior for about 1 hr while I waited for my appointment time. Very impressive.