From the front office to Dr. Herring, there are so many examples of how this office exhibits the highest quality of care I have ever experienced. Tyler in the front office is great and works hard to give you same day appointments if necessary. Maddie, Dr. Herring's nurse, is always so warm and inviting. Dr Herring is thorough and listens to your concerns. He is always willing to answer any questions and spends the time necessary to make you feel like there is a plan in place regarding your medical situation. Recently, I left a message with the nursing staff late in the day and did not expect a return call until the next day. Dr. Herring called me that evening to address my question. How many doctors do that? Only the best! Last, but certainly not least, is Brooke. She is the office manager. Recently she spent a great deal of time trying to navigate some insurance issues regarding a particular prescription. This was not the first time she handled insurance related issues for me. I truly appreciate her knowledge and expertise to effectively resolve issues such as these. This medical team is invested in their patients wellbeing and are exceptional in their professions. If you are looking for a PCP, I would highly recommend them. There isn't a better team out there.
Efficiency and friendliness are key. And unlike so many health care professionals we have encountered, they return phone calls expeditiously and answer questions in a helpful manner.
Everyone is so incredibly nice, from the front desk to the check out staff. Megan, the medical assistant, has probably the best bedside manner I’ve ever experienced (and I’ve been in healthcare for 10 years). So sweet and thoughtful, even explained everything she did or was about to do. Dr. Truong is so efficient and thorough, addresses every one of my concerns, offers me solutions and more importantly the autonomy to choose how to proceed. She promptly addresses my labs and answers all of my Mychart questions with haste, I’m really so grateful I made the switch in providers.