The service is very good.
It is early days for battery bikes. However, Trek has the serious problem of not being able to ride/pedal their 'pedal assist' bikes, without a live battery. A dead battery makes the bike un-rideable! Trek must solve that problem, otherwise that situation makes their expensive bikes useless.
[NAME REMOVED]. Trek Powerfly 9. Purchased March 2016. £2,900.
Trek bikes are a fantastic product, in conjunction Bay Cycles offer genuine exemplary customer service. They are always available for sound advice, mechanical service, banter, shop rides, coffee and friendliness. What more could you want from your local bike shop?
They are a brilliant team offering the best bike shop service in the Bay!
Great staff and great bike shop. The owners and staff are very knowledgeable and always helpful and friendly going above and beyond with their customer service.
They have serviced our bikes for several years now and we recently bought two Trek bikes from them and they are great.
Very happy to recommend this company.
I like the TREK brand. Their bikes look they are thought out and well put together.
I bought an ebike which has an excellent specification, good looks and the proprietor of Bay Bikes was very enthusiastic and knowledgeable in recommending the product
So I bought the bike firstly it attracted my eye. Secondly the spec was what I was looking for. Thirdly the proprietor was knowledgeable and it was a local dealer.