We are from western Canada and on a long distance cycle trip. One of our bikes developed a wheel problem. We stopped in St. Marychurch, asked a mail carrier for the nearest bike shop and were directed to Bay Cycles. The problem was quickly identified as a cracked rim and because of our situation (being unable to continue our holidays) the matter was treated as a priority which we very much appreciated. My bike is an old bike and, not surprisingly, the particular rim was not in stock. However, the necessary rim was ordered, delivered and the bike repaired allowing us to continue on with only a day’s interruption to our trip.
The staff were all very kind and pleasant to deal with. While cost was never discussed, the final tab was fair. I would say the service we received was on par with the gem of a bike shop we have used for years back home. I have no hesitation in unreservedly recommending Bay Cycles.
Ordered a trek Remedy 7 2020 on Monday afternoon
And the bike was built and ready to go at 5pm the next day.
Really good knowledge
And buying and ordering things are made really easy with great customer service