The knowledgeable friendly staff were very patient and helpful in selecting a bike and answering any questions I had in detail. I would highly recommend Benidorm Bikes to anyone.
Oh boy, always hard to write these things. Simply put, being close to a race 6500 miles away and having a bricked or dead or just messed up di2 system, I was in a panic. Doug took care of it VERY FAST. He explained everything that was wrong and what he did.
I also appreciate the very reasonable bill.
Benidorm bikes is the community bike shop that everyone wishes they had in their neightborhood. You can't match their expertise, friendliness and their desire to make maximize your cycling experience, whether your're a casual rider looking to ride in your neighborhood or an elite racer looking for a team with World Cup cycling experience.
The professionals behind the desk at Benidorm Bikes served us very well, both understanding our brake noise (and efficiency) problem over the telephone, but also providing the necessary service on the same day! To correct the situation, it turned out that the brake pads on the front wheel required a vital adjustment, with the positive result that the front edges of both pads touch the wheel rim BEFORE the remainder of each brake pad applies its remaining friction to the rim. One can easily see how precise this adjustment needs to be -- it's very important to get this right. Now when the front and rear brake pads are called for, they slow the bicycle down without making a sound. Outcome: excellent service, gratefully received.
Very knowledgeable helpful and just a great over all experience. They were able to answer any questions and helped me get the bike that worked best for me