The gyms (I got to two of them) are well equipped, the machines work, and when they don't you fix them quickly, the staff are friendly and other members are considerate, no machine hogging.
I like the hygienic wipes, and wish more people used them, the fresh water and the genral cleanliness which has improved. Thank you for contributing to my well being.
I enjoy the Pilates with Mireille and Jo. There is a good choice of classes both in the day and evening.
The gym area is a good size with a good range of equipment.
Reception staff are always helpful and friendly.
I loved the customer service from debbie the way she helped me out with my membership as the system was slow, she rang me kept me up to date, she is a true example of a good customer service as she showed herself
Always clean and tidy. Staff are friendly. Has everything you need. Can always access machines I want to use when I want to use them.
Most importantly, staff were super supportive during my pregnancy and froze my membership and they have been amazing at finding the right post natal fitness instructor to help me rebuild my strength and fitness.