I think you have a fantastic team working for you and they are really committed. With any people related business the people skills are so important. Great and really welcoming.
I love the gym and its a great atmosphere with the equipment now great following the re-furb.
Clearly the building is old and showing signs of decline. hence the changing areas could do with attention and the showers are lacking in pressure or clogged with limescale which could easily be the case in this area.
I am enjoying my experience much more than the last time. Simone has been very attentive and supportive in her instruction. We are enjoying the Gym I have been to the Aqua exercise class, lovely lady doing that.and my husband has had a swim so all good so far. However our e-mail on the booking system was wrong and I pressed the button in error to say it was correct.
Between the classes and the pool and well equipped gym , the amazing helpful and friendly staff I have lost loads of weight and got so much fitter .
I take several different classes and really enjoy all of them.
This is a lovely facility to have, however it's being undermined by cheaper gyms in the area. That said I will not just change for a cheaper option, I'm very happy with Doynings and it's staff.
I have recently had a problem where for some unknown reason my membership was invalid even though you had just taken out my monthly subscription? The staff were great that day, I was still permitted entrance with no fuss, Charlie on the front desk sorted everything, okay I did have to do another mandate. Again Charlie filled out the paperwork for me all I had to do were my bank account details and Check the rest. She was brilliant, bearing in mind I'm a funny old guy who doesn't like silly unexplainable issues. A great member of staff to have in your reception.