Exceptional service and knowledge, very helpful and friendly team. Cycle mechanics & sales team are highly skilled and extremely helpful.
By country mile best bike shop in Surrey & Beyond.
Nick and his team offer such fantastic knowledge on the bikes they clearly are experts with. I have been a customer for many years and have just treated myself to the latest Amflow eMTB, which I am looking forward to enjoying many adventures in and around the Surrey Hills and beyond. I know that the service i will receive will be best in the area and i look forward to sharing my stories with Nick.
Good selection of bikes, accessories, materials; fantastic maintenance - both radical (last time I had a cracked front fork; this time the problems were relatively minor but Carl was very responsive to my needs, which were a bit dissimilar to those of most bike enthusiasts - so very reasonable in the cost of the maintenance.
I liked the down to earth, no nonsense, friendly advice from Nick. He seems realistic and reliable, friendly and kind. The shop is very nicely laid out and well equipped. The location is very pleasant as well.
Friendly helpful service. All enquiries promptly dealt with, and excellent communication.
However
Observations on the R/A/G reports
1-The rear tyre is too big and has been causing wear to the rear stays. ---
The 2.6 tyre is as fitted to the bike from manufacture and supply, I ride in all conditions across a wide variety of surfaces. It is inevitable that the tyres will pick up detritus that will come into contact with the stay arm .
2-The bike came in very clean and we think the customer has been over washing it, a jet wash should never be used-
I clean the bike after virtually every ride and dry off and oil.
A jet wash has never been used on the bike, it is wasted with a bucket and sponge.
I am also aware that you may decline to work on a dirty bike, or charge me, according the bike was fully washed and polished before being submitted for the work