We own a cabin in Spring Creek, South Lake Tahoe. The snow was so deep this year we had to dig out the propane tank twice. To make matters worse, we have a locked gate at the bottom of the tract and coordinating with the driver and us is just plain hard. You guys were great. I don't know who I felt more sorry for, YOU or US! Somehow you got in! I appreciate your effort. Your delivery guys get a gold star for dealing with all that snow. Thanks again.
We have a buried propane tank that in deep snow. I put in steel pole so it can be located. But the delivery driver still had to dig quite a hole. We were really low on gas but he got us filled up.
Great Job as always.
Since we only live at our Tahoe home a few months of the year it is important to know when there is a problem with our service. Manager called us promptly to let us know propane tank pressure had dropped due to snow load and there was a possibility the furnace had shut down. He offered to have someone from the company check it since we were away. Manager was very helpful. Thank you Bi-state Propane.
We ordered it a couple of weeks ago and when the delivery went out for some reason they only put one gallon in our huge propane tank. they did not inform us of that until we got a bill and this tank was low and i was very upset. No one really could explained why in the past years but other than this the service has been great.