Subject: Thank You for Your Honest Service
Dear Bicycle Centres of Silverlake,
Thank you for your honest advice, welcoming atmosphere, and top-notch service. I truly appreciated how your team listened and guided me without pressure. You’ve earned my trust, and I’ll be happy to recommend you to others.
Warm regards,
Angel Leano
Rear hub malfunctioning. Team had me in and out in 20 minutes. Warranty repair, so no charge. 6 month check up performed during the same visit. All in all great experience! Thank you!
Very exceptional and personal service. Not only did they diagnose and fix the issue I had, I felt as if the technician was working on there own bike with the care and expertise used. I am very grateful for Silver Lake Bicycle Centres!
Very knowledgeable and intelligent staff. Answered all my questions and had great insight to what I should consider to fit my needs. No pressure to upsale me.
As always, great customer service. I have special cranks from England due to mobility issues. Unfortunately my crank attached to one of my pedals broke. Ryan was awesome. He went to a hardware store and purchased replacement parts to repair the crank. That’s going above and beyond expectations. I’ve received this level of service and help consistently over the years.
Thank you!!
Mike
The staff are nice and I can count on them having the parts I need. I don't feel intimidated by my own lack of knowledge and I'm glad you retained staff from the original store after the relocation.