Staff is friendly, knowledgeable, and helpful no matter the size of the problem. The work was completed within the promised timeframe, determined by the shipping of parts rather than a backlog of work. They have my full confidence!
Incredible attention to customer satisfaction and ensuring the customer knows details of what they purchased and how to use the products. Very patient! Both visits stayed past closing time to ensure I had what I needed.
The repair guys are great. The work is always done well and I can't remember a time when the job wasn't done faster than they predicted. They keep you on the road (or trail).
I had benefitted from having several conversations with Kyle concerning purchasing a new bike that would be better suited to my age (78) and physical limitations making my treasured at one time high end road bike difficult for my current skills. The Trek FX2 was the bike Kyle and I determined to be a good next step for my cycling longevity. So on a rainy Tuesday afternoon I stopped by the shop to buy that bike while picking up my old bike that was being serviced. Of course, I immediately learned that the shop is closed to customers on Tuesdays. At the same time Jason agreed to help me and we engaged in discussions of customizing the FX and actually making those changes at the same time that eventually facilitated me being able to drive home with my new bike. I am very grateful to Kyle for those initial conversations about what to purchase and also so grateful to Jason for taking the time with me to turn the imagined into a reality. In addition, everyone in the service department was super friendly while the FX got readied for the sale. My experience with the Bicycle Doctor was great as it combines high quality merchandise with experienced and wise sales personel backed up by a friendly and super competent service department.
GREAT people! Great service every time I walk in the door. It’s realistic to expect instant service in a bike when you walk in the door of a shop. The crew at the Doctor exceeds my expectations every time!