I appreciate the Selection, but mostly, I appreciate the Staff. I'm new to cycling as a commuter and student. Cycling is now my main means of transportation with my Bike that I bought from BGI Downtown.
The knowledgeable staff is a huge help. I can get multiple answers to my technical and specific questions, which as a college graduate in STEM, I prefer. Most problems have more than one solution and I like the diversity in answers so that I can make a more final decision from a robust pool of options. This helps reassure me that I did review multiple solutions.
The sales staff is always pleasant, and I appreciate the knowledge shared by all of the cycling mechanics. They've guided me to some excellent solutions for specific needs, which I appreciate. I know if I have a problem, they can help me relatively quickly.
Friendly knowledgeable staff along with reasonable prices on bicycle accessories gets my vote for great service to Indianapolis Indiana and the Monon trail enthusiasts.
Everyone there was very friendly and willing to help right away. My bike got fixed and works amazingly now. Couldn't have asked for better work being done on the bike!