Max was excellent very knowledgeable and professional well versed in everything you need to know about bikes accessories and maintenance 2nd specialized purchase in the past few months. Having Shin Dig out their back door is a nice touch too.
The service is always exemplary, the staff is competent, helpful and seem keen on going above the call of duty to make sure my bike is in tip top shape. Max, Sean and Drake are just great. I am glad I found this shop.
I am very glad that the repair technicians will help me with a simple warranty repair as I need it done, which is a HUGE help as cycling is my main means of transportation.
All of the staff at Roosevelt are great to work with and call out to me when I come in the store, which helps me feel welcomed, since I did by my Bicycle from them.
When I need to consider a new purchase, I like how the staff listens to my needs and priorities which often include costs and help match me up to exactly what I need. That really helps me a lot as I am new to commuting cycling. I grew up on a farm with BMX bikes, so commuting with bicycles in a large city has been a whole new experience for me.
Even when I am having an occasional problem with my bicycle, I can always feel better about knowing that when I get to BGI Roosevelt, that they will get me taken care of as soon as reasonably possible. That's all I ever ask of anyone that I am doing business with.
Extremely friendly, helpful, courteous and fast!
And I appreciate that I did not have to go up to Keystone area for repairs: I'm glad there is a downtown store.
As someone that is new to cycling, I always appreciate how helpful everyone is at BGI. Whether it’s popping in to get gloves or a phone holder, new pedals, a tune up, or new tires, they have been immensely helpful! Shout out to Victor!!
Although I don't like to take my bike in for service, when I do you guys are the best. I can count on you to get it done within a few days so I can get back to riding!
Thanks again for all your help.
Tim Sevies
You have a good selection of cycles and accessories but more importantly the staff is extremely friendly and accommodating. Equipment is easy to come by but great customer service is rare and should be rewarded!
Thanks for the Excellent experience Sean!
See you soon.