I recommend Bicycle Garage Indy to all my biking friends. Sean and his team are always friendly, professional and have my best interest in mind. Their service of my bike is most excellent and their prices are reasonable.
Staff held the door open for me and Victor met me as soon as I walked in with my wheel. He asked pertinent questions about my wheel (how many spokes have you broken, how many miles). He repaired my broken spoke and trued it in about 30 minutes while I ran other errands in the area. He let me know that my wheel might not last too much longer (it's about 10 years old), and said they could help when I am ready to replace it. Great service and a very fair price.
The staff is patient and friendly, and have always educated me on the minimum vs recommended spectrum of required repairs, and have never attmepted to pressure me into pricy or superfluous purchases.
Max was excellent very knowledgeable and professional well versed in everything you need to know about bikes accessories and maintenance 2nd specialized purchase in the past few months. Having Shin Dig out their back door is a nice touch too.
The service is always exemplary, the staff is competent, helpful and seem keen on going above the call of duty to make sure my bike is in tip top shape. Max, Sean and Drake are just great. I am glad I found this shop.
I am very glad that the repair technicians will help me with a simple warranty repair as I need it done, which is a HUGE help as cycling is my main means of transportation.
All of the staff at Roosevelt are great to work with and call out to me when I come in the store, which helps me feel welcomed, since I did by my Bicycle from them.
When I need to consider a new purchase, I like how the staff listens to my needs and priorities which often include costs and help match me up to exactly what I need. That really helps me a lot as I am new to commuting cycling. I grew up on a farm with BMX bikes, so commuting with bicycles in a large city has been a whole new experience for me.
Even when I am having an occasional problem with my bicycle, I can always feel better about knowing that when I get to BGI Roosevelt, that they will get me taken care of as soon as reasonably possible. That's all I ever ask of anyone that I am doing business with.