My service tech got me right in and changed my tire in a matter of moments and back on the road in no time! His ability to have meaningful conversation while efficiently working was a welcomed plus!
Mechanics communicated bike repairs needed and why. Estimated costs and time needed to complete were communicated with promise date.
All interactions were respectful and informative given most customers have limited bike knowledge.
Store and repair area very neat and orderly. Lots of inventory on hand to touch and feel. No shopping the internet needed when you can see exactly what you’re buying at BGI.
Best bike shop in Indianapolis!
Connie gave my son a bike lesson and it went so well. She is very patient and her process really works. We will come back for more lessons and recommend to anyone having trouble teaching their kids on their own!