BGI does a great job at service because the whole service department really cares. They listen and execute, unlike other Bike Shop service departments that have robots for employees. I have been coming to BGI for 25+ years and know several of your employees very well. This makes is so easy to keep coming back for great service.
I’m very pleased with purchasing 4 bikes for our grandkids. The Trek bikes they picked out are beautiful and seem built to last. Can’t wait to see their excitement at Christmas. The included tuneup after one year is a nice service and their expertise in getting the bikes in perfect running condition from day one is amazing.
The associate examined my 26 year old bicycle very carefully and explained in detail the issues which needed attention. After the repairs were completed, I was very impressed by with how effortlessly the gears shifted and with the smooth ride the new tires provided. I felt like I had a new bike and am very grateful for the expert service!
I have recently purchased two new bikes from your store, not at the same time.
I have had contact with four employees during this process. I have been very pleasantly
surprised and impressed with your people. Each was unfailing knowledgeable,helpful, and friendly.
My wife and I have recently relocated to this area from the Chicago suburbs. I have been biking
for a long time, and I have never experienced anything like your store.
The whole experience was one of the most pleasant retail experiences of any type I have ever had! You have two new customers.
I always take all my bikes to BGI. I also buy most of my bike accessories and apparel at BGI. I buy my bikes at BGI. It’s my go to place. They carry what I want and the service techs are the best.
Their pricing is in line with anywhere else you would go. Delivery guys were great. We put our treadmill in a difficult to get to room. I offered up bringing it through the window and they were all for it. They made sure not to cause any damage coming through and put down moving blankets to protect the floor and walls. Then tested it out before leaving. Could ask for more.