Auston is the best! I first met him at a different store, and ever since then he has consistently gone above and beyond to help. He’s made getting into this hobby so much easier by taking the time to answer my questions, guide me through different options, and even help fine-tune my setup. His knowledge, patience, and genuine willingness to help make all the difference. Couldn’t be happier with the experience!
Got a bike at a reasonable price. It was a steal! I want to thank Holly for her excellent service and knowledge of bikes. Toby also helped my with others items for my bike ie lock, water bottle/holder, and a bell. My bike was a Trek so I think I will call my bike Star!
I'm glad you've taken over Gray Goat North. I visited your main store this weekend and didn't realize what I was missing. I look forward to being your customer.
I was apprehensive about using a big store like BGI because I had separately purchased pedals and worried there would be a problem having them installed. NO Problem. I purchased a bike rack and some new grips and the results were excellent. The work was cheerfully arranged by bike genius Dave who made some minor adjustments to the bike service I received last year.
The other tech that did my work was also awesome (I didn't get his name but you can probably track him down).
I will absolutely recommend BGI service to anyone. Excellent experience with the service department.
All sales/Service Staff were very friendly, helpful, knowledgeable, listened well and answered all our questions. They showed us different models of bikes and after asking us questions to help them identify our needs and types of bicycling we were interested in doing, they were able to recommend certain models. We were very pleased and have purchased one bike and are about to purchase another. Great store, selection and accessories!