Matt was very helpful when I came in with a question about what was the right inner tube for an existing tire and rim, and I left with the solution in hand. Thanks for making the process easy and informative!!
Dave (at service) was incredibly helpful. I didn't feel rushed or like I was asking silly questions. The fix was simple and inexpensive. I never felt like I was being upsold.
Friendly, knowledgeable, helpful. Able to explain clearly what needs to happen to fix a problem, or explain options if you’re considering buying something new.
Todd was so very helpful, patient and knowledgeable! i haven’t ridden a bike for years and needed a lot of guidance before making a purchase. He listened to me and made a great recommendation. when I picked up my new bike he even helped load it, sharing more helpful tips as he loaded it in. I was very apprehensive to go into the store thinking the sales people might not appreciate my lack of bike knowledge- but Todd put me at ease right away. At a time when customer service is at an all time low, i was so happy to find a place like BGI and a sales person like Todd. Thank you BGI!! Julie
The team is friendly, knowledgeable and engaging without being pushy. I had e oeriebce in tha past two weeks with both sales and repairs. I’d reccoytje Tran for both new bikes and those needing a big fix or tuneup.
Patrick was so knowledgeable about all the bicycles. He was also very patient with me. The bike he helped me selected had everything I was looking for. Very pleased with my decision.