Their pricing is in line with anywhere else you would go. Delivery guys were great. We put our treadmill in a difficult to get to room. I offered up bringing it through the window and they were all for it. They made sure not to cause any damage coming through and put down moving blankets to protect the floor and walls. Then tested it out before leaving. Could ask for more.
Honest and transparent folks, experienced and great service technicians and excellent staff to work with all around. Have a full spectrum product range and my one stop for all biking needs since years.
Matt was very helpful when I came in with a question about what was the right inner tube for an existing tire and rim, and I left with the solution in hand. Thanks for making the process easy and informative!!
Dave (at service) was incredibly helpful. I didn't feel rushed or like I was asking silly questions. The fix was simple and inexpensive. I never felt like I was being upsold.
Friendly, knowledgeable, helpful. Able to explain clearly what needs to happen to fix a problem, or explain options if you’re considering buying something new.
Todd was so very helpful, patient and knowledgeable! i haven’t ridden a bike for years and needed a lot of guidance before making a purchase. He listened to me and made a great recommendation. when I picked up my new bike he even helped load it, sharing more helpful tips as he loaded it in. I was very apprehensive to go into the store thinking the sales people might not appreciate my lack of bike knowledge- but Todd put me at ease right away. At a time when customer service is at an all time low, i was so happy to find a place like BGI and a sales person like Todd. Thank you BGI!! Julie
The team is friendly, knowledgeable and engaging without being pushy. I had e oeriebce in tha past two weeks with both sales and repairs. I’d reccoytje Tran for both new bikes and those needing a big fix or tuneup.