Great quick service repairing a flat on my wife's bike. The tech was able to find a very small wire that barely penetrated the tire and caused a pin hole leak in the tube. I would have never found this - skill and experience did. We were in and out and back on the road in 30 minutes!
Your service team is very knowledgeable and willing to share that knowledge with your customers. My bikes get repaired and I learn something about how to keep them in good shape.
Patrick was pleasant to work with and offered suggestions based on experience. Being new to mountain biking you don’t know what you don’t know and products/services offered felt thoughtful, not pushy to upsell. Great attention to detail and plan to use BGI for my future bike needs!