I had ordered something to be delivered before a trip. Ellen was great to follow up as she promised and the day before, it came in. I also had to return something that some time I was picking up the order, everyone made it very easy.
All of the technicians were so friendly and knowledgeable.; especially Mark and Mike who assisted me. It is apparent that they enjoy what they are doing and strive to provide customer satisfaction.
Stopped in for a more comfortable saddle. I’m new to cycling and had no idea what to look for. Sam was so helpful with advice and really spent a lot of time sharing tips and answering tons of questions. He was approachable and very welcoming to the sport. I’ll be back for a bike upgrade!
Our salesperson Todd was nice and extremely helpful. He explained e-bikes to us, answered all of our questions, helped us choose bikes appropriate for us, made adjustments to the bikes, explained the different types of bike racks, and even helped us load the rack and bikes. His assistance made the whole bike-buying process easy.
Sam was very helpful and used his personal experience to connect with us and help us chose a great bike at a great price. He was very respectful. He made it a great experience.