I wish I could remember the sales person who helped me. He was wonderful. He answered all of my many questions and explained how to work my new bike rack in great detail. Bravo!
The friendliness and helpfulness of the service team. When I run into an issue with my bikes that I can't fix (most!), the team at BGI has always been prompt, responsive, and generally great to interact with.
Sam was amazing! My fiancé and I came in to get my old bike fitted for my fiancé. Then he helped me pick out a new bike and get it fitted properly. We had my 2 year old daughter with us and while she behaved for the most part, he was un phased by her antics! I really appreciate the time he spent with us to make sure everything was correct and that we were satisfied. 10/10!!
Clay was very helpful in our decision making. He came up with the right types of bikes and the enough variety in the bikes to give us viable options. All in all, a very good experience.