I bought a hybrid bike from Sandy at BGI Southport. She was helpful, knowledgeable, not pushy, and really listened to my needs. She gave me good guidance on my new bike, accessories, and trade in at fair pricing.
The mechanic (long beard) was meticulous and timely. He set up my bike and added the accessories. Love BGI, highly recommend!!
The staff was friendly and extremely knowledgeable. Al was able to answer all of my questions and give some valuable information to my new venture into gravel cycling
Everyone seems friendly, helpful and knowledgeable. I thought I would be looked down upon for being a "newbie" bike but I didn't feel that way at all. I'll definitely be back. :)
I came into shop to get insurance estimates on two bikes that had been involved in an accident and Lucas was fantastic. Got all the paperwork that I needed to submit for claim.
I like Specialized, Giant and Yeti. I've bought 2 Cannondales from BGI in the past and love those. Always happy with customer service and service done on my bikes. Great people that work there all around!
Needed a pair of riding shorts last minute and pulled up just as they closed in Southport. They were happy to help and even took the time to walk me through the options and find the right one for me. Great service and great attitudes.