So I hadn't been in for a while and needed 2 bikes worked on.
Customer service was absolutely phenomenal as well as the bike service department! Will definitely be coming back
We felt that our opinions were listened to when we brought in very old, functional road bikes. Their opinions were also important to us. Soon we'll be back on the road. Thank you!
Great customer service! The woman helping us went above and beyond trying to find a helmet that was supposed to be in stock. She found it in stock at another location and let us know. We were browsing accessories and another employee passing by stopped to give us advice on a bicycle mirror we were looking at. We purchased a few items and were able to order the bicycle helmet to be delivered to a BGI Indy location near our home.
Super happy with the customer service I received. I thought maybe my bicycle couldn’t be repaired. I’ve only had it for a few months and bought it second-hand for not a lot of money. I was worried the fixes needed would be expensive, but luckily they weren’t and my bike is great now! Huge thank you.
Really knowledgeable staff, super helpful while at the same time not a high pressure sales vibe, makes me feel like even as a new rider no question was too stupid.
Customer service was great, attention to details, explained everything about the bike and answered all questions. Guys were awesome to talk to and quite entertaining.