The staff is great. We showed up within a half hour of closing to grab a trunk rack. They ran the make and model, and concluded that trunk racks are not compatible. Being an Engineer, I wanted to try and they brought out the most likely solution. It turns out the trunk racks really don’t work on a 2020 Tucson due to the liftgate construction. They were great in helping me understand why.
All your in store people were there for each customer. On the way in asking what we needed. Explained what we needed and my nephew needed a new tube for the front tire. He also noted the back tire was installed backwards on previous work. We needed new front and back brakes. The chain was wore out and the handlebars needed to be rewrapped. The price was fair and the work was done the same day. If we ever need any work done on a bicycle we will go here. High pressure sales was not involved. As we were leaving we were asked if we had got everything we needed. I was using a walker and they op-ed the door for me to come in and opened the door as I was going out. GREAT CUSTOMER SERVICE!!
You had a solution to a problem on my bike that was much less expensive than what I thought would be needed. A quick test after taking the bike back home indicates that the problem might be solved for good though I would need to take a much longer ride to confirm it. Your service was polite and efficient. Thanks.
I brought my bike in for minor repairs. The service team members were kind and informative, and they had my bike back to me the next day in perfect working order. This was my first time in, and I will definitely be back for future needs.
I bought a city bike at the Greenwood branch and I had to fix a small problem at the Indy downtown branch. Both shops are well kept and the people were really professional, super nice and helpful. 5 stars experience!