Ben met us and listened to my issues with my bike and went to work right away. He is very knowledgeable and specifically about my issue with my front mech. I couldn't be happier with the service I got at BGI South.
After an hour drive, I arrived fairly late on a Sunday and they had zero problem taking care of me and didn't make me feel like a burden. Definitely know their stuff with Shimano and hooked me right up when other shops couldn't I'll gladly return.
The staff is knowledgeable, courteous, & unhurried (not pushy). They have displays of their products & allow you to try them out. They work with you through the purchase, making it a pleasant experience. And delivery is prompt & seamless. They even provide maintenance on their products. Quality products & excellent customer service = BGI!
The represenative I worked with noticed I was with NICA and was able to apply my discounts. He asked me if I was with NICA, I stated yes, super smooth!
I was welcomed as soon as I entered the store. Employee that assisted was very helpful and clear in his communication on problem, cost, and time frame. Well done.