Good honest information, very gracious when working with customers that don't know enough about the working components of their equipment. Good useful information when inquiring about different bikes and how to make rides better. Shared information about experience when working with a very big box store and knew that BGI shop was 100s of times better and instead of joining in on talking poorly of their competitor, they nodded and were gracious. That shows a ton of maturity and is a sign of a very of a company very comfortable with their place in their business. This added a ton of confidence that I had found a good shop to work with. They have now fixed two of my bikes and have earned all my future bicycle business. My next purchase is going to be a much better quality road bike and this will be the place it will be purchased. Thank you very much for taking care of my bike and making it an enjoyable ride again.
Honest discussion with salesmen regarding the pros and cons of exercise bikes available.
Excellent delivery team. Arrived on time and were respectful and courteous.
The employees are always so friendly, solution focused and helpful. It’s reassuring to know when something goes wrong with our bikes we have a reliable place we can go.
Friendly, knowledgeable and helpful. These guys are terrific! Also my repair was done on time and they warranty their work. Ben was especially fair awesome.
Ben met us and listened to my issues with my bike and went to work right away. He is very knowledgeable and specifically about my issue with my front mech. I couldn't be happier with the service I got at BGI South.
After an hour drive, I arrived fairly late on a Sunday and they had zero problem taking care of me and didn't make me feel like a burden. Definitely know their stuff with Shimano and hooked me right up when other shops couldn't I'll gladly return.