Even when you didn’t have the bike I wanted in stock, you ordered it, and quickly notified me when it was available. Luke and Ben were great! They didn’t try to up charge me and were honest in assessing my needs. They also helped adjust my new bike so it fits great. Thanks!
I came in with a small repair for my sons bike. I was planning to leave it and come back whenever it was done. It ended up getting repaired right away and I was able to take it home with me. I appreciated how quickly the issue was diagnosed and then addressed.
Your staff is always courteous and helpful. I came to the store with an unusual request and was quite satisfied with the service. I received a Purdue cycling jersey but already had the same jersey. The staff allowed me to exchange the jersey (for BGI's cost) for another. I happily paid the difference and was very happy with the purchase.
Very friendly staff that is knowledgeable about their products and take their time with you to make sure you are happy whether purchase or are just looking.