Efficient and thorough. Great job cleaning and performing “tune-up”. I am very appreciative I can make an appointment and my bike was ready in 24 hours.
Sandy was very flexible to address my hesitancy to buy two small trek bikes for my grandchildren whos parents may have squashed the gifts. I purchased and brought them home and my son loved the bikes and allowed the grandchildren to accept the bikes as gift.
Customer Service is what I enjoyed the most! It is rare to find these days! Joe Acheson I believe is the person who I dealt with the times I kept coming in and asking more questions about the e-bike I was thinking about purchasing. I rode it on several different occasions and I never felt any pressure from Joe or didn't feel rushed. He took as much time as necessary to answer all my questions. I went to a couple other bicycle shops in the area but Joe's knowledge about the bikes and his friendly and patient demeanor is what sold me that The Bicycle Garage was where I should purchase my e-bike.
I was a bit nervous going in because I’ve never had to buy stuff for my bike before, but service was friendly and smooth, and I really appreciated how they looped me in to what I needed to know.