The employees are always so friendly, solution focused and helpful. It’s reassuring to know when something goes wrong with our bikes we have a reliable place we can go.
Friendly, knowledgeable and helpful. These guys are terrific! Also my repair was done on time and they warranty their work. Ben was especially fair awesome.
Ben met us and listened to my issues with my bike and went to work right away. He is very knowledgeable and specifically about my issue with my front mech. I couldn't be happier with the service I got at BGI South.
After an hour drive, I arrived fairly late on a Sunday and they had zero problem taking care of me and didn't make me feel like a burden. Definitely know their stuff with Shimano and hooked me right up when other shops couldn't I'll gladly return.
The staff is knowledgeable, courteous, & unhurried (not pushy). They have displays of their products & allow you to try them out. They work with you through the purchase, making it a pleasant experience. And delivery is prompt & seamless. They even provide maintenance on their products. Quality products & excellent customer service = BGI!
The represenative I worked with noticed I was with NICA and was able to apply my discounts. He asked me if I was with NICA, I stated yes, super smooth!