I was a bit nervous going in because I’ve never had to buy stuff for my bike before, but service was friendly and smooth, and I really appreciated how they looped me in to what I needed to know.
Had bike assembled which all seems good. But got home and both tires were at 3lbs. Otherwise went above and beyond to assemble as I waited which was awesome.
They take the time to work with you and don’t try to sell you something you don’t need. Often times they can work on your bike when you bring it through the door.
The staff is extremely helpful, knowledgeable, and friendly. They know their products well and provide great advice, regardless of your experience level. The repair clinics they hold are reassuring and practical, and I never walk in or out of the store feeling intimidated.