I brought my bike in for service. I have a 2017 Giant Defy and it needed some TLC since I've neglected it for many years. They were up front with what I needed and explained what the cost would be for labor and the item with an estimate that was very close to my final price.
I also had a question regarding my seat height and the mechanic took me outside to the parking lot and watched me do several laps to make adjustments to the seat.
Everything seemed straight forward and upfront with no upselling. Plus, I appreciated the mechanics time to adjust my seat for a better ride. Seems like a solid group of folks that work there and I appreciate their professionalism.
Customer service was excellent - I was very happy that Joe listened carefully, gave us space, and was very attentive regarding what our needs were. He gave us an opportunity to explore and test ride and in the end we are very happy with our purchase. Thanks!
The team was excellent. Well versed and able to answer any questions I had with ease and the service turnaround time was outstanding. I will be back. Thanks again guys.
Service Tech was super friendly, competent and quick. Took me down to the register when the work was done and personally handed me off to Joe to be checked out. Professional and courteous as always.
Staff were very welcoming but not overbearing and allowed my wife and I to look through the store without feeling pressured. Purchased a very nice Specialized balance bike for our two year old and she loves it already!
I originally stopped by the County Line store to purchase a new road bike in 2021.
Fast forward to 2026 and due to health issues I traded in my two wheeler for a new tricycle to continue riding my bike for daily exercise.
I'm 76 and appreciate the attention and service provided by staff members Sandy and Joe currently at the Southport Rd location.
Wonderful service and team there! They are so knowledgeable and helpful. I am just getting into cycling while training for a triathlon and Sandy was wonderful in giving helpful tips and information!
I like that you had a cruiser product that fit my 8 year old son. The Southside team brought the Specialized Cruiser to iCan Bike Camp for us to take a look at it! Saved us a trip. Thanks so much!!!
The service was much better than I expected. Came in with a flat tire that needed to be replaced and was fully expecting to take an hour or more. Joe was able to start the replacement upon reviewing the flat tire and was done quickly. Could not have been any better service.