Customer Service is what I enjoyed the most! It is rare to find these days! Joe Acheson I believe is the person who I dealt with the times I kept coming in and asking more questions about the e-bike I was thinking about purchasing. I rode it on several different occasions and I never felt any pressure from Joe or didn't feel rushed. He took as much time as necessary to answer all my questions. I went to a couple other bicycle shops in the area but Joe's knowledge about the bikes and his friendly and patient demeanor is what sold me that The Bicycle Garage was where I should purchase my e-bike.
I was a bit nervous going in because I’ve never had to buy stuff for my bike before, but service was friendly and smooth, and I really appreciated how they looped me in to what I needed to know.
Had bike assembled which all seems good. But got home and both tires were at 3lbs. Otherwise went above and beyond to assemble as I waited which was awesome.
They take the time to work with you and don’t try to sell you something you don’t need. Often times they can work on your bike when you bring it through the door.